250r Privacy Policy — How We Protect Your Data
Your privacy is our priority. This document explains what information we collect, how it is used, how it is protected, and your rights as a user of the 250r platform in Malaysia.
Effective date: 1 January 2026 | This policy applies to all users in Malaysia
1. Information We Collect
When you register and use the 250r platform, we collect various types of information to ensure services run smoothly and securely. The types of information collected include:
Full name, date of birth, phone number, email address, and identification details required for identity verification. This information is necessary to meet the platform's compliance requirements.
Transaction details in Malaysian Ringgit (RM), including the payment method used (DuitNow, GrabPay, bank transfer), transaction amount, and date. We do not store full card numbers.
IP address, device type, operating system, browser version, and screen resolution. This information is used to optimise your mobile experience and detect any suspicious login activity.
Records of in-platform activity, including games played, bets placed, pages visited, and session duration. This data helps us improve the platform and identify unusual patterns.
2. How We Use Your Information
Information collected by 250r is used solely for purposes related to the provision and improvement of platform services. We do not sell or rent your personal information to third parties for marketing purposes.
Specifically, your information is used to:
- Securely creating and managing your user account.
- To accurately process deposits and withdrawals in Malaysian Ringgit (RM).
- To verify user identity in compliance with regulatory requirements and to prevent fraud.
- Sending important notifications related to your account, transactions, and platform updates.
- To improve the user experience based on aggregated usage patterns.
- To detect and prevent suspicious activity, unauthorised access, or security breaches.
- To comply with legal and regulatory obligations applicable in Malaysia.
3. Cookies & Tracking
The 250r platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.
Essential Cookies — required for core functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
Performance Cookies — collects information on how users interact with the platform, used to identify and resolve technical issues.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of the 250r platform.
4. Data Storage & Security
All 250r user personal information is stored on secured servers using industry-standard security practices. Access to personal data is restricted to staff who require it to carry out their responsibilities.
Our security measures include data encryption in transit and at rest, two-factor authentication for internal system access, continuous monitoring for unusual activity, and regular security reviews.
Account information will be retained for as long as your account is active and for the required period following account closure for legal compliance purposes.
5. Sharing Information with Third Parties
250r does not share, sell, or disclose users' personal information to third parties, except in the following limited and necessary circumstances:
Required transaction information is shared with approved payment processors to facilitate the secure processing of MYR deposits and withdrawals. These processors are bound by strict data protection agreements.
We may be required to disclose information to relevant authorities in Malaysia if mandated by law, court order, or in the context of a legitimate financial crime investigation.
Certain technical providers who assist in operating the platform infrastructure may have limited access to data as required. They are not permitted to use this data for any purpose other than providing services to us.
6. User Rights & How to Contact Us
As a 250r platform user, you have the following rights regarding your personal information:
- Right to Access — You have the right to request a copy of the personal information we hold about you. Requests can be made through your account or via our support email.
- Right to Rectification — If any information we hold about you is inaccurate or out of date, you may request a correction. Some details can be updated directly from your account settings.
- Right to Erasure — You may request the deletion of your account and personal information, subject to record retention obligations under Malaysian law and our compliance requirements.
- Right to Object — You have the right to object to the processing of your information for certain purposes. However, objecting to processing that is necessary for a contract or legal compliance may affect our ability to provide services.
This Privacy Policy may be updated from time to time to reflect changes in how we handle information or changes in applicable law. Significant amendments will be communicated via in-platform notifications.
For any questions about your privacy or to exercise the rights above, please contact our support team at: [email protected]. You may also refer to frequently asked questions our team for further guidance.
Further Questions About Your Data?
Our team is ready to help you understand your privacy rights or manage your 250r account information. Visit our FAQ section or log in to access your account settings.